REFUND & EXCHANGE POLICY

We want you to be satisfied with your order.

Exchanges

Exchanges are accepted only if you received the wrong item or the wrong size.

To be eligible:

• Item must be unused and in original condition
• Tags and packaging must be included
• Contact us within 3 days of delivery

Not Eligible

• Final Sale items
• Customized items
• Items that are worn, washed, or damaged

How to Request

Contact us with your order number and details:
Instagram: @vault.ae
Our team will guide you with the next steps.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Contact us within 48 hours
• Send clear photos
  We will arrange a replacement at no extra cost.